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- Go to Device Manager (right click on My Computer, choose Manage and then find Device Manager in the left panel), or right click on Start Menu for Windows 10 and select Device Manager.
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Symptoms
If you are trying to update to the Windows 10 November 2019 Update (Windows 10, version 1909), the Windows 10 May 2019 Feature Update (Windows 10, version 1903), or the Windows 10 October 2018 Update (Windows 10, version 1809), you may encounter an update compatibility hold and receive the message, 'Qualcomm wifi driver: Your PC has a driver that isn't ready for this version of Windows 10. A new version is available.'
Windows 10, version 1909 and Windows 10, version 1903:
Windows 10, version 1809:
Cause
Microsoft has identified compatibility issues with some driver versions for certain Qualcomm Wi-Fi adapters. Devices with affected driver versions might experience loss of Wi-Fi connectivity after updating to a newer version of Windows 10.
To safeguard your upgrade experience, we have applied a hold on devices with affected Qualcomm driver from being offered Windows 10, version 1809, Windows 10, version 1903, or Windows 10, version 1909, until the updated driver is installed.
Next steps
You should first try manually checking for updates. For instructions, see Update Windows 10. If you are offered Qualcomm Wi-fi drivers and they install successfully, then you should now be able to update to Windows 10, version 1903. Select Check for Updates again, it should be offered and install as expected.
If you are not offered the driver from Windows Update, we recommend you try the following steps:
Select Start or the search box in the task bar.
type 'device manager' and open Device Manager.
Within Device Manager, find Network adapters and expand it to see all the currently installed adapters.
Right-click or long press on the Qualcomm adapter and select Update driver.
Select Search automatically for updated drivers on the dialog that opens.
Wait for it to complete the task. If it says, 'The best driver for your device are already installed.' then the driver was not updated. If the driver was updated, you should now be able to Check for Updates and install the newer version of Windows 10.
If you are not offered drivers for your affected Qualcomm Wi-fi adapter using either method above, you can follow the steps below to install an updated Wi-Fi driver:
Download the Qualcomm Wi-fi adapter drivers to your preferred folder: DriverNote We recommend downloading them to your Documents folder.
Open File Explorer. If there is no file explorer icon in the task bar, select the search box and enter file explorer and select it.
Within File Explorer, go the Documents folder or the folder you downloaded the drivers to.
Find and double click or double tap on the file named qcamainext10x-4-0-3-262-msx64_19fcb71525109fd2831d5a40944ded5663ec6af1.cab
Select CTRL+a on the keyboard. This should select all of the files.
Right click or long press on any of the files.
A warning dialog might open with the text, 'Windows Security: Opening these files might be harmful to your computer. Your internet security settings blocked one or more files from being opened. Do you want to open these files anyway?' If you see this warning, select the OK button.
Select Extract from the right-click menu.
Select the New folder button and rename it Qualcomm Wi-fi driver.
Select the Extract button.
In the search box on the taskbar, enter device manager, then select Device Manager.
Find Network adapters and expand it.
Find the device with Qualcomm Wireless Network Adapter or Killer Wireless Network Adapter in the name and right-click or long press on it.
Select Update Driver from the context menu.
Select the Browse my computer for driver software button.
It should default to your Documents folder, if this is where you saved the drivers then just select the Next button. If you did not save the drivers to your Documents folder, select the Browse button and find the folder you downloaded the drivers to and select OK.
It should now find the updated drivers and install them. Wait for this to complete and select Close.
After you have updated your Qualcomm Wi-Fi adapter drivers, the safeguard hold should be removed and you should be able to install the newer version of Windows 10.
Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until a new driver has been installed and the Windows 10, version 1903 or Windows 10, version 1909 feature update has been automatically offered to you.
The USB-A and USB-B connection types are what most users are accustomed to. However, these days, there are more things you can achieve with the new USB-C type of connection. With this option, users can charge their computer. What’s more, they can also connect their PC to other USB-C type devices, including media players, smartphones, docking stations, and display adapters, among others.
However, we are aware that a good percentage of users are having troubles with their USB-C connection. In most cases, the problems are caused by problems with the hardware or software. Don’t worry because you can easily fix USB-C issues in a Windows 10 computer. After all. You will get notifications which you can use to determine how to resolve the problem.
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What is a USB-C connector?
Developed by the USB Implementers Forum, the USB-C connection type is a tool for transmitting both power and data. It is worth noting that this was designed, certified, and released as an industry-standard connector by the members of the organization. Over 700 companies are part of the USB Implementers Forum, including Apple, Microsoft, Dell, HP, Intel, and Samsung. This is also the reason why many computer manufacturers readily accepted USB-C technology.
Is it similar to a micro USB connector?
At first glance, the USB-C connector looks a lot like a micro USB connector. However, the former has a distinct oval shape. Moreover, it is a little bit thicker to accommodate its best feature—like MagSafe and Lightning, the USB-C connector does not have an up or down orientation. You simply have to line the connector correctly, and you wouldn’t have to worry about flipping it to plug it in properly. Another key thing to remember is that the cables have the same connectors on both ends. This means that you would not have a hard time figuring out which end goes where.
Comparing USB-C and USB 3.1
The USB-C connection type’s default protocol is USB 3.1. Theoretically, at 10Gbps, USB 3.1 is twice as fast as USB 3.0. However, the ports for USB 3.1 can still be found in their original, larger shape. Such ports are referred to as ‘USB 3.1 Type-A. Generally, it has become more common to see USB 3.1 ports with USB-C connectors.
How to fix USB-C issues in a Windows 10 computer
Some of the notifications you might encounter when the USB-C connection is not working include the following:
- You might be able to fix your USB device
- Slow USB charger connection
- Display connection might be limited
- PC isn’t charging
- The USB device might not work
- These two devices can’t communicate
- The USB device might not be working properly
- Use a different USB port
- The USB or Thunderbolt device functionality might be limited
Every notification has its solution. Whether you need to fix USB-C compatibility or update your drivers, there’s always something you can do to resolve the issue.
What to do when you see the ‘You might be able to fix your USB device’ error notification
If you see this notification while trying to use a USB-C connection type, there must be something wrong with the device or the drivers on your computer. You can run the troubleshooter for hardware and devices, or you can update your drivers to resolve the problem.
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Running the Hardware and Devices troubleshooter
- On your keyboard, press Windows Key+S.
- Type “control panel” (no quotes), then hit Enter.
- Once Control Panel is up, go to the top-right corner of the window and click the View By option.
- Select Large Icons from the options.
- Click Troubleshooting.
- Go to the left-pane menu, then click View All.
- Select Hardware and Devices.
- Click Next, then follow the on-screen instructions.
The tool will start to identify issues with your hardware and devices, attempting to repair them.
Using Windows Update to fix the device drivers
- Right-click the Windows icon on your taskbar.
- Select Settings from the list.
- Click Updates & Security.
- Go to the left-pane menu and select Windows Update.
- Go to the right pane, then click Check for Updates.
- Install all the available updates.
Updating your device drivers
It is possible that the device drivers in your computer are corrupted, damaged, or outdated. You can update them to give your unit a fresh set of drivers. There are two ways you can do this—going to the manufacturer’s website or automating the update process, using Auslogics Driver Updater.
It is worth noting that manually updating your drivers can be time-consuming and risky. As we’ve mentioned, you have to search for the compatible drivers on the manufacturer’s website. If you download and install the wrong drivers, you might cause more problems to your computer.
Resolve PC Issues with Driver Updater
Unstable PC performance is often caused by outdated or corrupt drivers. Auslogics Driver Updater diagnoses driver issues and lets you update old drivers all at once or one at a time to get your PC running smoother
On the other hand, when you automate the process with the help of Auslogics Driver Updater, you are avoiding possible PC damage. The best part is, the tool will take care of all problematic drivers—not just the one which caused the USB-C connection type problem. So, you will notice a significant improvement in your PC’s performance and speed.
Finding the error codes for device issues
It is important to know the error code to address problems with your device appropriately. To acquire the error code, simply follow the steps below:
- Right-click the Windows icon on your taskbar.
- Select Device Manager from the list.
- Right-click the problematic device, then select Properties.
- Go to the Device Status dialog box to see the error code.
How to fix slow USB charger connected
When the ‘slow USB charger connected’ notification shows up, there are various possible reasons behind it. Here are some of them:
- You’re using a charger that is not compatible with your device or computer.
- Your charger’s power is insufficient for your device or computer. It is worth noting that devices with USB-C connectors have larger power limits. So, charging should be faster with greater levels of power, as long as the device supports USB power delivery.
- You have not properly connected the charger to the port on your device or computer.
- The cable’s power capacity is not sufficient for the charger itself, the device, or the computer.
- Your USB port is dusty or dirty, preventing proper insertion of the charger.
- You’ve connected the charger to your device or computer through an external dock or hub.
You can fix this problem by using the charger and cable that came with your device. These peripherals are designed according to industry standards. So, they have the right power capacity to speed up charging. On the other hand, you can also check if your charger is properly connected to the USB-C port on your device or computer. If the port is dusty or dirty, you can use compressed air to clean it.
Note: Systems with available USB-C connectors have higher power limits, and they can support up to 5V, 3A, or 15W.
Resolving the ‘Display connection might be limited’ error notification
There are many reasons why you see this error notification. It is possible that the dongle has new features that the cable, device, or PC do not support. You should also check if you’ve connected the dongle to the correct port or through an external dock or hub. On the other hand, it is possible that the other devices with the USB-C connection are interfering with the dongle.
You should know that a USB-C connector has Alternate Modes which you can use for non-USB connectors. These modes are HDMI, DisplayPort, and MHL. So, you can resolve the ‘Display connection might be limited’ error notification by checking if your PC, cable, and external display support the aforementioned alternate modes. You can also try to check if the dongle or device is directly connected to your computer. If it is yet the problem persists, try using a different cable.
Getting rid of the ‘PC isn’t charging’ error notification
This error notification is possibly caused by the following:
- You’ve used an incompatible charger.
- You’ve used a charger with lower power limits, preventing it from properly charging your device or computer.
- You’ve incorrectly connected the charger to the port on your PC.
- The cable’s power capacity cannot accommodate the charger.
- The USB ports are dusty or dirty, preventing proper insertion of the charger.
- You’ve connected the charger through an external hub or dock.
You can fix USB-C compatibility issues by using the charger and cable that came with your device’s or computer’s packaging. You can also use compressed air to clean the ports, enabling you to insert the dongle correctly.
Resolving ‘The USB device might not work’ error
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This error notification shows up when the Windows version on your PC does not support the driver for the device you’re trying to connect to the USB-C port. So, the solution to this is to install all the latest updates for your operating system. You can do this by following the instructions below:
- Click the Search icon on your taskbar.
- Type “settings” (no quotes), then hit Enter.
- Select Update & Security.
- Click Check for Updates.
- Install the available updates.
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How to fix ‘These two devices can’t communicate’ error
You will see this error notification will show up when you are having trouble connecting two devices via USB-C. It is possible that one or both of the devices do not support the USB-C connection type. The workaround here is ensuring that you are connecting two Windows computers.
Resolving the error ‘USB device might not be working properly’
If your computer does not support the device you’re trying to connect via USB-C, you will see this error message. It is also possible that the power on your laptop is limited because you’re sourcing it from your battery. In this case, you can try using a different computer, or you can try plugging your device into an external power source.
What to do when you get a ‘Use a different USB port’ prompt
When you get this error notification, it is likely that the USB port does not support Thunderbolt, DisplayPort, or MHL. If this is the case, then you can try using a different port on your PC. It is also possible that the functionality of the USB device had become limited when you connected it to a particular port. You can try plugging it to a different port on your computer to resolve the problem.
Resolving the error ‘USB or Thunderbolt device functionality might be limited’
The reasons behind this error notification are similar to what caused the limited display connection issues. So, you can resolve this by making sure that your PC and cable support the same USB-C features as the device you’re trying to connect. You also have to make sure that the dongle is directly connected to your computer.
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Which connection type do you prefer?
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Let us know in the comments below!